Golf Drives FAQs
Early flights arrivals
If your flight lands earlier than scheduled you may have some additional waiting time at the airport as all transfers are planned based on your scheduled flight arrival time.
What happens if my flight is delayed?
If your flight is delayed before taking off please contact us on our emergency number notifying us of your new arrival time.
If your flight is delayed by less than one hour then your normal transfer terms for waiting times will apply.
If your flight is delayed by more than one hour our transfer provider will put you on to the next available transfer. This may mean a longer wait than normal, a downgrade in transfer type, or in some cases a charge for waiting time. We always recommend calling our operations number for flights delayed more than 1 hour and our team will be able to advise you of the options when you land.
What happens if my flight is cancelled?
If your flight is cancelled please contact a member of our team on the 24/7 operations number as soon as possible (please refer to your booking confirmation email). Our team can then advise what options there are for you and help to organise a new transfer for you if needed.
What happens if my flight is diverted?
If your flight is diverted to a different airport from your original destination please contact our team as soon as you are aware. If this isn’t possible (i.e. you are already in transit) just contact our team as soon as you can upon landing and we will advise you of the possible options. It is up to your airline to get you back to your original destination airport and we will do our best to arrange transport for your new arrival time.
Pick-up times for Golf transfers
Your pick-up times are scheduled to get you to your golf course 1 hour before your tee time and pick-up 6 hours 30mins after. If you would like to change your times please contact our emergency number with your request. It won’t always be possible to rearrange pick-up times but we will do our best to accommodate any last minute changes. Timings can vary depending on group size.
Bad weather – changing pick-up times
If weather has stopped play and you would like to rearrange your pick-up time from the golf course, or change the dates, please contact our operations number. It won’t always be possible to rearrange but we will do our best to accommodate any last minute changes.
How much Luggage can I bring
For Airport transfers you can bring 1 hold bag and 1 golf bag per person. The maximum size for golf bags is 155cm x 40cm x 40cm.
For Golf transfers you can bring 1 golf bag per person.
If you are bringing additional or oversized luggage please advise our team. We may have to provide a larger vehicle which can impact on the cost.
I’m hiring golf clubs at the airport
IF you are hiring golf clubs at the airport please let our team know so we can account for some additional time before you meet the driver. We would recommend using Clubs to Hire, using the link here.
I can’t find my driver
The drivers should be waiting for you in the arrivals hall with your customer name on a sign.
If you can’t find your driver in the arrivals hall please contact the operations number. Please see early flight arrivals and delayed flights if your flight didn’t land as scheduled.
If you can’t see your driver waiting for you outside your accommodation or in your reception please call our operations number. Please only call after the pick-up time is due.